FAQs
What is ZAQ?
ZAQ is a professional-grade skincare and wellness brand offering advanced beauty tools such as LED face masks, RF microcurrent devices, ultrasonic scrubbers, cryo globes, and aromatherapy diffusers—designed for both home and spa use.
Are ZAQ devices safe for at-home use?
Yes! All ZAQ devices are clinically inspired, tested for safety, and optimized for at-home and professional treatments.
How often should I use my LED mask or microcurrent tool?
We recommend 3–5 times per week. Sessions can last 10–20 minutes depending on your goals. Consistency is key for visible results.
When will I start seeing results?
Most users begin seeing improvements within 2–4 weeks including smoother skin, less puffiness, and improved tone. Continued use offers long-term collagen support.
Can I use skincare products with ZAQ devices?
Yes. Use water-based serums or conductive gel with LED, RF, or microcurrent treatments to boost results. Avoid thick, oil-based products during use.
How long does shipping take?
Orders ship within 1–2 business days. U.S. delivery typically takes 3–7 business days. International delivery varies based on destination.
Do you offer free shipping?
Yes! All U.S. orders over $50 qualify for free standard shipping.
What is your return policy?
We accept returns within 30 days of delivery on gently used products. Contact
sales@zaq.com to begin your return process.
Do ZAQ products come with a warranty?
Yes. All qualifying devices include a 1-year limited warranty covering manufacturer defects.
What are Cryo Globes used for?
Cryo Globes are stainless steel wands filled with cooling gel that reduce puffiness, tighten pores, soothe skin, and boost circulation. Keep them in the fridge or freezer for daily use.
Do you offer wholesale for spas or estheticians?
Still need help?
We’re happy to assist! Email us at
sales@zaq.com or use our live chat during business hours.
