FAQs

ZAQ is a professional-grade skincare and wellness brand offering advanced beauty tools such as LED face masks, RF microcurrent devices, ultrasonic scrubbers, cryo globes, and aromatherapy diffusers—designed for both home and spa use.

Yes! All ZAQ devices are clinically inspired, tested for safety, and optimized for at-home and professional treatments.

We recommend 3–5 times per week. Sessions can last 10–20 minutes depending on your goals. Consistency is key for visible results.

Most users begin seeing improvements within 2–4 weeks including smoother skin, less puffiness, and improved tone. Continued use offers long-term collagen support.

Yes. Use water-based serums or conductive gel with LED, RF, or microcurrent treatments to boost results. Avoid thick, oil-based products during use.

Orders ship within 1–2 business days. U.S. delivery typically takes 3–7 business days. International delivery varies based on destination.

Yes! All U.S. orders over $50 qualify for free standard shipping.

We accept returns within 30 days of delivery on gently used products. Contact sales@zaq.com to begin your return process.

Yes. All qualifying devices include a 1-year limited warranty covering manufacturer defects.

Cryo Globes are stainless steel wands filled with cooling gel that reduce puffiness, tighten pores, soothe skin, and boost circulation. Keep them in the fridge or freezer for daily use.

Yes! Professionals can apply for wholesale access at zaq.com/apps/wpdapp.

We’re happy to assist! Email us at sales@zaq.com or use our live chat during business hours.